{"id":1321,"date":"2026-10-28T22:37:48","date_gmt":"2026-10-28T14:37:48","guid":{"rendered":"https:\/\/shanyancompressor.com\/?page_id=1321"},"modified":"2026-10-28T22:37:51","modified_gmt":"2026-10-28T14:37:51","slug":"support","status":"publish","type":"page","link":"https:\/\/shanyancompressor.com\/fr\/support\/","title":{"rendered":"Assistance"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Shanyan Industrial (Shanghai) Co., Ltd.<\/strong><br>Website:&nbsp;<a href=\"https:\/\/shanyancompressor.com\/fr\/\" target=\"_blank\" rel=\"noopener\">https:\/\/shanyancompressor.com\/<\/a><br>Email:&nbsp;<a href=\"mailto:info@shanyancompressor.com\">info@shanyancompressor.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for your interest in our compressor products and services. Please read the information below to understand our support scope.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Nous contacter<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For all inquiries, please send an email to:&nbsp;<a href=\"mailto:info@shanyancompressor.com\">info@shanyancompressor.com<\/a>. We aim to respond within 2 working days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may contact us for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product specification consultation<\/li>\n\n\n\n<li>Quotation request<\/li>\n\n\n\n<li>Order and delivery status<\/li>\n\n\n\n<li>Technical questions about our compressors and spare parts<\/li>\n\n\n\n<li>After\u2011sales service and warranty inquiries<\/li>\n\n\n\n<li>Product return or replacement consultation<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What We Do Not Support<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On\u2011site installation service is not automatically included unless confirmed in your formal contract.<\/li>\n\n\n\n<li>Free repair caused by improper operation, unauthorized modification, overloading or abnormal working environment is not covered.<\/li>\n\n\n\n<li>We do not provide support for products purchased from unauthorized resellers.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Before Contacting<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To help us assist you faster, please prepare:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product model<\/li>\n\n\n\n<li>Order reference number (if available)<\/li>\n\n\n\n<li>Detailed description of your question or issue<\/li>\n\n\n\n<li>Photos or videos if you report product defects<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Garantie<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Warranty terms vary by product. Exact warranty coverage will be stated in your sales contract or proforma invoice. Warranty does not cover consumable parts, normal wear and tear, misuse, negligence or force majeure damage.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Feedback<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We welcome your feedback and suggestions to improve our products and service. All feedback sent to us may be used for internal product improvement without additional compensation.<\/p>","protected":false},"excerpt":{"rendered":"<p>Shanyan Industrial (Shanghai) Co., Ltd.Website:&nbsp;https:\/\/shanyancompressor.com\/Email:&nbsp;info@shanyancompressor.com Thank you for your interest in our compressor products and services. Please read the information [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1321","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shanyancompressor.com\/fr\/wp-json\/wp\/v2\/pages\/1321","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shanyancompressor.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shanyancompressor.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shanyancompressor.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shanyancompressor.com\/fr\/wp-json\/wp\/v2\/comments?post=1321"}],"version-history":[{"count":1,"href":"https:\/\/shanyancompressor.com\/fr\/wp-json\/wp\/v2\/pages\/1321\/revisions"}],"predecessor-version":[{"id":1322,"href":"https:\/\/shanyancompressor.com\/fr\/wp-json\/wp\/v2\/pages\/1321\/revisions\/1322"}],"wp:attachment":[{"href":"https:\/\/shanyancompressor.com\/fr\/wp-json\/wp\/v2\/media?parent=1321"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}